How to Cancel an Order on Adidas: A Comprehensive Guide

How to Cancel an Order on Adidas: A Comprehensive Guide


Adidas is a renowned brand known for its high-quality sportswear, shoes, and accessories. When shopping online, there may be situations where you need to cancel an order on Adidas. Whether you've changed your mind, selected the wrong size, or encountered any other issue, this comprehensive guide will walk you through the process of canceling an order on Adidas. Read on to learn how to cancel an order on Adidas hassle-free.

How to Cancel an Order on Adidas

Step 1: Visit the Adidas Website
To cancel an order on Adidas, start by visiting the official Adidas website. You can access the website by typing "" in your web browser's address bar.

Step 2: Log in to Your Adidas Account
Once you have accessed the Adidas website, log in to your Adidas account. Enter your registered email address and password in the provided fields. Click on the "Log In" or "Sign In" button to proceed.

Step 3: Go to "Order History"
After logging in, locate the "Order History" section on the Adidas website. This section is usually found in the account menu or navigation bar. Click on it to access your order history.

Step 4: Find the Order You Want to Cancel
In the "Order History" section, you will find a list of your recent orders on Adidas. Scroll through the list and locate the specific order that you wish to cancel. Click on the order to view its details.

Step 5: Initiate the Cancellation
On the order details page, look for the option to cancel the order. Adidas typically provides a cancellation button or link. Click on it to initiate the cancellation process.

Step 6: Confirm the Cancellation
After clicking on the cancellation option, Adidas will prompt you to confirm the cancellation. Review the details of your order and ensure that you want to proceed with the cancellation. If everything is correct, click on the "Confirm Cancellation" or similar button to finalize the cancellation process.

Step 7: Verify the Cancellation
To verify that your order has been successfully canceled, check for a confirmation message or email from Adidas. This confirmation serves as proof that your order has been canceled. If you do not receive a confirmation, consider reaching out to Adidas customer support to verify the cancellation status.

Frequently Asked Questions

Can I cancel an order on Adidas after it has been shipped?

Once an order on Adidas has been shipped, canceling it becomes more challenging. However, you can still contact Adidas customer support and explain the situation. They may assist you in finding a solution or initiating a return process for the shipped order.

Will I receive a refund if I cancel my order on Adidas?

Yes, in most cases, you will receive a refund if you cancel your order on Adidas. The refund process depends on the payment method used during the purchase. Adidas typically refunds the amount directly to the source from which the payment was made, such as your bank account or credit card.

Can I cancel a customized or personalized order on Adidas?

Cancellation policies for customized or personalized orders may vary. Adidas usually does not allow cancellations for customized or personalized products since they are made specifically for you. It is advisable to carefully review your order before placing it to avoid any issues.

How long do I have to cancel an order on Adidas?

The timeframe for canceling an order on Adidas may vary based on factors such as order processing and shipping status. To increase the chances of a successful cancellation, initiate the process as soon as you realize the need to cancel the order.

Can I cancel an order placed during a sale or promotional period on Adidas?

Yes, you can cancel an order placed during a sale or promotional period on Adidas. The cancellation process remains the same regardless of the sale or promotional status of your order. Follow the steps mentioned earlier in this guide to cancel your order.

What should I do if I encounter any issues while canceling my order on Adidas?

If you encounter any difficulties while canceling your order on Adidas, such as technical glitches or error messages, it is recommended to reach out to Adidas customer support for immediate assistance. They have a dedicated team available to help resolve any problems and ensure a smooth cancellation process.


Canceling an order on Adidas is a straightforward process when following the provided steps. By accessing your order history on the Adidas website and initiating the cancellation, you can easily cancel an order hassle-free. Remember to verify the cancellation and contact customer support if needed. Enjoy your shopping experience with Adidas!

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