How to Cancel an Order on Zomato: A Step-by-Step Guide

 How to Cancel an Order on Zomato: A Step-by-Step Guide


Zomato is a popular food delivery platform that allows users to order meals from various restaurants in their area. However, there may be instances where you need to cancel an order for various reasons. In this article, we will guide you through the process of canceling an order on Zomato, ensuring a hassle-free experience. Whether you've changed your mind, encountered an issue, or simply need to make adjustments, we've got you covered!

How to Cancel Order on Zomato

To cancel an order on Zomato, follow these simple steps:

Open the Zomato app on your smartphone or visit the Zomato website on your computer.

Log in to your Zomato account. If you don't have an account, sign up for one using your email address or phone number.

Once you're logged in, locate the "Orders" section. This may vary depending on the version of the app or website you're using.

Find the specific order you wish to cancel from the list of recent orders.

Tap or click on the order to view its details.

Look for the "Cancel Order" option and select it.

Congratulations! You've successfully canceled your order on Zomato. It's important to note that cancellation policies may vary depending on the restaurant and the stage of the order. Some restaurants may allow cancellations up to a certain point in the preparation process, while others may have stricter policies. Make sure to review the cancellation terms before placing an order to avoid any inconvenience.

Frequently Asked Questions (FAQs)

Can I cancel my order on Zomato after it has been confirmed?

Yes, you can cancel your order on Zomato even after it has been confirmed. However, it's essential to be aware of the restaurant's cancellation policy. Some restaurants may charge a cancellation fee if the order is canceled too close to the delivery time or if the food has already been prepared.

Will I receive a refund if I cancel my order on Zomato?

The refund policy for canceled orders on Zomato varies depending on several factors, including the restaurant and the stage of the order. If you cancel your order early in the process, you may be eligible for a full or partial refund. However, if the food has already been prepared or is in transit, a refund may not be possible. It's best to check the refund policy for each individual restaurant.

Can I cancel my Zomato order if it's running late?

If your order is running late and you no longer wish to wait for it, you can cancel the order on Zomato. However, it's recommended to contact the restaurant or Zomato's customer support first to inquire about the delay. They may be able to provide you with an update on the status of your order or offer alternative solutions.

Is there a time limit for canceling an order on Zomato?

While Zomato allows users to cancel orders, there may be a time limit imposed by the restaurant for cancelations. Some restaurants may have specific cut-off times, especially if the food is already being prepared. It's advisable to cancel your order as soon as you decide not to proceed to ensure a higher chance of a successful cancellation.

Can I cancel a Zomato order if the delivery person is taking too long?

If the delivery person is taking longer than expected, you can contact Zomato's customer support for assistance. They will help you track the delivery and communicate with the delivery person. If you no longer wish to wait, they can guide you through the cancellation process.

Will canceling my Zomato order affect my rating as a customer?

Canceling a Zomato order will not directly affect your rating as a customer. Zomato understands that unforeseen circumstances may arise, leading to the need for order cancellations. However, it's important to maintain a reasonable cancellation rate to ensure a positive overall experience on the platform.


Canceling an order on Zomato is a straightforward process that can be completed in just a few simple steps. By following the instructions provided in this article, you can cancel your order with ease, whether it's due to a change of plans, delays, or any other reason. Remember to review the cancellation policies of individual restaurants to avoid any unnecessary fees or inconveniences. Enjoy the convenience of Zomato's food delivery service while maintaining the flexibility to make adjustments when needed.

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